Booking Policies

Occupancy

Day and overnight guests cannot exceed posted occupancy.

Check-In & Check-Out Policies

Check in

Check in is 4PM

Check out

Check out is 12PM

General
Policies

Pets

No Pets Please

Smoking

No Smoking Please

Parking

Free Parking on Premises

House Rules

I expect the guests to be mindful of one another and to go with the flow and enjoy themselves

Payment
Policies

Confirmation

Once we have confirmed your dates of stay, we will send you more information about Sugar Hill By the Sea and St. Croix!

Payment Method

We accept for payment: MasterCard, Visa, Discover, American Express

Security Deposit

50% deposit is due at time of booking

Cancellation Policy

Strict: Cancel up to 7 days before your trip and get a 50% refund plus service fees back

  • Cleaning fees are always refunded if the guest did not check in.
  • The Airbnb service fee is refundable (up to 3 times per year) if the guest cancels before the trip starts. If a guest books a reservation that overlaps with any part of an existing reservation, we won’t refund the Airbnb service fee if they decide to cancel.
  • Accommodation fees (the total nightly rate you’re charged) are refundable in certain circumstances as outlined below.
  • If there is a complaint from either party, notice must be given to Airbnb within 24 hours of check-in.
  • Airbnb will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by Airbnb for any other reason permitted under the Terms of Service. Please review these exceptions.
  • Applicable taxes will be retained and remitted.

Fees &
Prices

Tax Rate

Cariso Suite 12.5%
Caribe Suite 12.5%
Calypso Suite 12.5%

Extra People

Cariso Suite $30 / night after 2 guests
Caribe Suite $30 / night after 2 guests
Calypso Suite $30 / night after 2 guests

Monthly Discount

Cariso Suite 25%
Caribe Suite 16%
Calypso Suite 24%
Contact Us

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